1. Introduction
replydm ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use the replydm service, including interactions through Instagram/Facebook APIs and webhook systems.
2. Information We Collect
We may collect the following information:
- Account identifiers: Instagram/Facebook User IDs, Page IDs.
- Message data: Direct messages, comments, replies (only if your automation uses them).
- Event metadata: Message IDs, timestamps, sender info.
- Technical logs: IP addresses, API usage logs, error logs for debugging.
- Contact information: Emails voluntarily sent to our support.
3. How We Use Your Information
We use collected data to:
- Enable Instagram DM automation and webhook processing.
- Improve system performance and user experience.
- Monitor and prevent misuse or unauthorized activity.
- Provide customer support.
- Comply with Meta policies and legal requirements.
4. Sharing of Information
We may share data only with:
- Meta (Facebook/Instagram) platforms as required for API functionality.
- Cloud providers such as Firebase or hosting services.
- Law enforcement if required by applicable law.
5. Data Retention
We store data only as long as necessary to provide the service or as required by law. Users may request data deletion at any time (see Contact section below).
6. User Rights
You may request access, correction, or deletion of your personal data by contacting us through the email below.
7. Security Measures
We use reasonable security practices to protect personal data, including encryption and secure server storage. However, no method is 100% secure.
8. Children's Privacy
replydm does not knowingly collect personal information from children under 13 years of age.
9. International Data Transfers
Your information may be stored or processed in countries other than your own. We ensure appropriate protection mechanisms are in place.
10. Changes to This Policy
We may update this Privacy Policy at any time. The updated version will be posted at this same URL.
11. Contact Information
If you have any questions or requests regarding data deletion or privacy, contact:
Raja
Email: ramkumar.8025708@gmail.com
By using replydm, you agree to the data practices described in this Privacy Policy.